Returns & Exchanges
At Shibui Antiques & Furniture, we take great pride in the unique history and craftsmanship of our pieces. If your selection doesn't perfectly complement your home, we offer a 14-day return window for a full refund or exchange, provided the item remains in its original condition.
Initiate Your Request
Contact our concierge team within 14 days of delivery with your order number and photos of the item to begin the return authorization process.
Prepare for Transit
Carefully repackage the piece using the original protective materials to ensure that delicate wood finishes and antique joinery remain secure during transport.
Schedule Collection
Once approved, we will coordinate a specialized white-glove courier to collect the furniture from your residence, as these unique items require expert handling.
Inspection and Refund
After our artisans inspect the item at our warehouse to verify its condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing