Frequently Asked Questions
Everything you need to know about our curated collection of timeless pieces.
How do you ensure the authenticity of your antique furniture?
Every piece in our collection undergoes a rigorous authentication process by our in-house experts. We provide a detailed provenance report and a certificate of authenticity for all items dated over 100 years old.
Do you offer white-glove delivery for large items?
Yes, we provide specialized white-glove delivery for all large furniture pieces. This includes professional handling, room-of-choice placement, and removal of all packaging materials to ensure your antique arrives safely.
What is your return policy for vintage items?
We offer a 14-day return window. Due to the unique nature of antiques, items must be returned in the exact condition they were received. Please note that original shipping costs are non-refundable.
Can I request additional photos or a condition report?
Absolutely. We understand that purchasing fine furniture online requires confidence. Contact our team to receive high-resolution photos, videos, or a detailed written assessment of any piece's structural and aesthetic condition.
Do you ship internationally?
Yes, Shibui Antiques ships worldwide. We work with specialized international freight forwarders who are experienced in handling delicate and high-value items. Customs duties and taxes are the responsibility of the buyer.
How should I care for my antique furniture?
We recommend keeping antiques away from direct sunlight and heat sources. Use only high-quality natural waxes and soft cloths for cleaning. Detailed care instructions specific to your piece's wood type and finish are included with every purchase.